What's the ideal pillow height for proper neck support?

The ideal height varies by sleeping position. The contoured design features different height zones — back sleepers benefit from the thinner side, side sleepers prefer the higher contour end.

Is it suitable for different body types and weights?

Yes. The high-density foam responds to body heat and pressure, contouring to your unique shape regardless of size or weight.

How long until I notice a difference?

Many users notice improvements within the first few nights. Full benefits typically become clear after 5-7 nights.

What if I'm not satisfied?

There is a 60-day return window. Contact customer service within that timeframe for a hassle-free return.

Refund Policy

Last updated: 1 March 2026

At JiuPingTai Ltd, we want you to be completely satisfied with your purchase.

60-Day Return Window

We offer a 60-day return window from the date of delivery. If you are not satisfied for any reason, you may return the item within this period for a full refund.

How to Initiate a Return

Contact our customer service team with your order number and reason for return:

Email: [email protected]
Phone: +44 20 7946 0958

Our team will provide return instructions and an authorisation number.

Refund Process

Once we receive your return, we will process your refund within 14 business days to your original payment method. Allow an additional 5–10 business days for it to appear on your statement.

Return Shipping

Return shipping costs are the customer’s responsibility unless the product was received damaged or defective, in which case we provide a prepaid return label.

Damaged or Defective Products

Contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund including return shipping.