What's the ideal pillow height for proper neck support?

The ideal height varies by sleeping position. The contoured design features different height zones — back sleepers benefit from the thinner side, side sleepers prefer the higher contour end.

Is it suitable for different body types and weights?

Yes. The high-density foam responds to body heat and pressure, contouring to your unique shape regardless of size or weight.

How long until I notice a difference?

Many users notice improvements within the first few nights. Full benefits typically become clear after 5-7 nights.

What if I'm not satisfied?

There is a 60-day return window. Contact customer service within that timeframe for a hassle-free return.

Contact

Email: [email protected]

Phone: +44 20 7946 0958

Hours: Monday to Friday, 9:00 AM — 5:30 PM (GMT)

Postal Address

JiuPingTai Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Response Times

We aim to respond to all email enquiries within 24 business hours. For order-related queries, please have your order number ready.

Product Enquiries

For detailed information about the pillow, including specifications and care instructions, please visit our main page. If you can’t find the answer you’re looking for, don’t hesitate to reach out directly.